TERMS OF SERVICE Last Updated: November 11, 2025
These Terms of Service (hereinafter, “Terms”) govern your access to and use of the Speedpoint software platform and related services (the “Service” or “Services”), provided by Speedsuite, Inc., DBA Speedpoint (“Speedpoint,” “we,” “us,” or “our”). These Terms form a legal agreement between Speedpoint and you, the individual or entity using our Services (“you” or “User”). By accessing, using, or subscribing to the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference and provides detailed information about how we collect, use, and protect your data, including for AI training purposes. If you do not agree to these Terms, do not access or use the Services.
1. DESCRIPTION OF THE SERVICES
1.1 Overview. Speedpoint provides a cloud-based Enterprise Resource Planning (ERP) shop management software solution tailored to automotive shops in the United States. The Services include management functions for scheduling, invoicing, inventory management, and workflow organization. In addition, Speedpoint offers integrated payment processing tools through third-party providers that enable Users to accept payments from their customers, as well as an integrated marketplace for purchasing automotive parts and related external services.
1.2 Access Channels. The Services are accessible through a web browser-based interface and through mobile applications available for Android and iOS devices. Access to certain features may vary depending on your subscription plan, device type, or operating system version.
1.3 Third-Party Integrations. The Services may integrate with third-party products, services, or data sources, including but not limited to Payment Processors, automotive parts vendors, and other external services. Speedpoint does not control, endorse, or assume responsibility for any third-party content, products, or services, including payment processing. Your use of third-party integrations may be subject to separate terms and conditions required by those third parties, such as the Payment Processor’s terms for payment processing services.
2. ELIGIBILITY & ACCOUNT REGISTRATION
2.1 Eligibility. To use the Services, you must be at least 18 years old and have the legal capacity to enter into a binding contract. By registering or using the Services, you represent and warrant that you meet these requirements.
2.2 Account Creation. To access certain features, including payment processing and the marketplace, you must create a Speedpoint account. When you create an account, you agree to provide accurate, current, and complete information, and to promptly update such information as necessary. You are responsible for maintaining the confidentiality of your login credentials and are fully responsible for all activities that occur under your account. By creating an account, you also acknowledge and agree to the use of your User Data for AI training as described in Section 6.3 and our Privacy Policy, unless you opt out as provided in Section 6.4.
2.3 Account Security. You agree to immediately notify Speedpoint of any unauthorized use of your account or any other breach of security. Speedpoint will not be liable for any loss or damage arising from your failure to keep your account credentials secure.
3. SUBSCRIPTIONS, FEES & PAYMENT TERMS
3.1 Subscription Plans. Access to the Services may require you to purchase a subscription. Subscription options may include monthly, quarterly, or annual billing cycles, with associated fees, features, and terms communicated through our website, platform interface, or personnel. By selecting a subscription, you agree to pay all applicable fees for the chosen billing cycle.
3.2 Billing & Payment. Unless otherwise agreed in writing, subscription fees will be billed in U.S. dollars and charged in advance according to your selected billing cycle to the payment method you provide. For monthly subscriptions, fees are charged at the start of each month; for quarterly subscriptions, fees are charged at the start of each three-month period; and for annual subscriptions, fees are charged at the start of each twelve-month period. If your payment method fails, Speedpoint reserves the right to suspend or terminate your access to the Services until the outstanding amounts are paid.
3.3 Changes to Fees. We reserve the right to change subscription fees, add new fees, or modify existing fees at any time upon reasonable advance notice. Any fee changes will take effect at the start of your next billing cycle (monthly, quarterly, or annually) following the notice period, unless you cancel your subscription in accordance with Section 7. For quarterly or annual subscriptions, fee changes will apply at the start of the next billing period (e.g., the next quarter or year) after the notice period.
3.4 Taxes. You are responsible for all applicable taxes, including sales, use, value-added, or other taxes associated with your subscription or use of the Services.
4. PAYMENT PROCESSING SERVICES
4.1 Third-Party Payment Processing. Speedpoint integrates with third-party payment processing services (“Payment Processor”) to enable you to accept payments from your customers for services and products through the Services. Speedpoint does not directly process payments or handle payment card data. By enabling payment processing features, you agree to comply with: (i) all applicable laws, regulations, and payment card industry standards (e.g., PCI DSS); and (ii) the terms, conditions, and policies of the Payment Processor, as provided to you through the Services or directly by the Payment Processor. Speedpoint is not responsible for the performance, availability, or actions of the Payment Processor.
4.2 Account Setup and Compliance. To use payment processing features, you may be required to create an account with the Payment Processor and undergo a verification process, provide financial or business information, or satisfy underwriting criteria established by the Payment Processor. The Payment Processor, or Speedpoint on its behalf, may request additional information or suspend or terminate your access to payment processing features if it suspects illegal, fraudulent, or unauthorized activity. Speedpoint is not liable for any decisions made by the Payment Processor regarding your account or eligibility.
4.3 Transaction Fees. Processing payments through the Payment Processor may incur transaction fees, which will be disclosed in your account settings, a separate fee schedule, or by the Payment Processor. You authorize the Payment Processor to deduct these fees from the settlement amounts before transferring funds to your designated bank account. Speedpoint may also charge additional fees for facilitating payment processing, as communicated to you.
4.4 Refunds, Chargebacks, and Disputes. You are responsible for handling all customer refunds, chargebacks, or disputes related to payments processed through the Payment Processor. Speedpoint is not liable for any chargebacks, disputes, or related losses. The Payment Processor may require you to maintain a reserve account or withhold funds pending resolution of disputes, in accordance with its terms. Any disputes with the Payment Processor must be resolved directly with them.
4.5 Payment Data Usage. Payment-related data, such as transaction records or payment amounts, may be collected, stored, or processed by the Payment Processor in accordance with its privacy policy and terms. Speedpoint may access or receive certain payment-related User Data (e.g., transaction metadata) from the Payment Processor to provide the Services or for AI training purposes, as described in Section 6.3. Where possible, such data will be anonymized or aggregated before use in AI training to protect your privacy and that of your customers. You may opt out of having payment-related User Data used for AI training as provided in Section 6.4.
5. MARKETPLACE SERVICES
5.1 Integrated Marketplace. The integrated marketplace (“Marketplace”) allows you to purchase automotive parts and external services from independent third-party vendors (“Vendors”). Speedpoint does not own, operate, or control these Vendors.
5.2 Third-Party Vendor Disclaimer. You acknowledge that all products and services offered through the Marketplace are provided by Vendors who are not under the control of Speedpoint. The inclusion of any product, service, or Vendor in the Marketplace does not constitute or imply Speedpoint’s endorsement, sponsorship, or recommendation. Speedpoint makes no representations or warranties regarding the quality, accuracy, legality, reliability, or safety of any products or services provided by Vendors.
5.3 Vendor Terms and Policies. Any purchases, orders, or contracts you enter into through the Marketplace are strictly between you and the applicable Vendor. Such transactions are subject to the Vendor’s own terms of sale, return policies, warranties, and any other conditions. It is your responsibility to review and understand all applicable Vendor terms and policies before completing a transaction. Speedpoint is not liable for any failure by a Vendor to honor its terms, nor for any disputes arising between you and a Vendor.
5.4 Product Listings & Fulfillment. While Speedpoint strives to provide accurate product information, it does not guarantee the completeness, currency, or reliability of any descriptions, images, or specifications listed in the Marketplace. Fulfillment, shipping, delivery, returns, refunds, and warranties for products or services purchased in the Marketplace are managed solely by the Vendor. Speedpoint is not responsible for any delays, defects, or damages related to products or services acquired through the Marketplace.
5.5 Payment for Marketplace Purchases. Orders placed through the Marketplace are subject to the payment terms agreed upon between you and the applicable Vendor, which may include payment in full at the time of purchase, Net 30, or other payment arrangements as specified by the Vendor. You are responsible for reviewing and complying with the Vendor’s payment terms before completing a transaction. Depending on the Vendor’s payment process, you may be required to provide payment information directly to the Vendor, or you may authorize Speedpoint or its third-party Payment Processor to charge your selected payment method for the purchase amount, including any applicable fees, taxes, and shipping costs. If a Vendor directly charges your payment method, such transactions are processed solely by the Vendor, and Speedpoint is not responsible for the processing, security, or completion of those payments. Speedpoint may receive fees or commissions from Vendors for facilitating Marketplace transactions, but this does not alter our role as a neutral facilitator. You agree to promptly settle all amounts due to Vendors in accordance with their payment terms.
5.6 Limitation of Liability for Marketplace Transactions. To the maximum extent permitted by law, Speedpoint disclaims all liability for any loss, damage, claim, or injury, whether direct, indirect, incidental, special, or consequential, arising out of or related to your use of the Marketplace or any transaction with a Vendor. Any disputes regarding products or services purchased in the Marketplace must be resolved directly with the Vendor.
6. USER CONDUCT & USE RESTRICTIONS
6.1 Lawful Use. You agree to use the Services only for lawful purposes and in compliance with all applicable laws, regulations, and industry standards. You shall not use the Services to promote, conduct, or facilitate any illegal activities.
6.2 Prohibited Actions. You agree not to:
- Interfere with or disrupt the integrity or performance of the Services;
- Attempt to gain unauthorized access to the Services or related systems or networks;
- Use automated scripts or bots to collect information from or otherwise interact with the Services;
- Upload or transmit any viruses, worms, or harmful code;
- Attempt to reverse engineer, decompile, or disassemble the Services;
- Impersonate any person or entity, or otherwise misrepresent your affiliation;
- Access or use the Services if you are, or are affiliated with, a competitor of Speedpoint, including but not limited to its employees, agents, contractors, or affiliates, without Speedpoint’s prior written consent.
6.3 User Data. You represent and warrant that you have all necessary rights and permissions to submit any data, including customer information, inventory details, financial information, transaction records, or other materials (“User Data”) to the Services. You grant Speedpoint a non-exclusive, royalty-free, worldwide license to store, process, display, and use your User Data for the purpose of: (i) providing, operating, and improving the Services; and (ii) training, developing, and improving our artificial intelligence models and algorithms to enhance the functionality, performance, and user experience of the Services and related offerings. Use for AI Training. Speedpoint may use User Data, including but not limited to transaction records, scheduling data, invoicing details, communication logs, and payment-related metadata received from third-party Payment Processors, to train its AI systems. Where possible, Speedpoint will anonymize or aggregate User Data to protect your privacy before using it for AI training. You acknowledge that such anonymized or aggregated data may be retained and used by Speedpoint even after termination of your account, provided it cannot be linked to you or your customers. Payment card data or other sensitive payment information controlled by the Payment Processor is subject to their privacy policy and is not used by Speedpoint for AI training unless anonymized or aggregated. Opt-Out Rights. You may opt out of having your User Data, including payment-related data, used for AI training by contacting us at privacy@getspeedpoint.com. Opting out will not affect your ability to use the Services but may limit certain personalized features or improvements driven by AI. For more details on how we handle your data, including your rights to access, correct, or delete User Data, please see our Privacy Policy.
6.4 Data Protection and AI Training. Purpose of AI Training. Speedpoint uses User Data to train artificial intelligence models to improve the Services, such as enhancing scheduling algorithms, optimizing inventory management, and personalizing user experiences. This process helps us deliver more accurate, efficient, and tailored features to you and your customers. Data Minimization and Anonymization. We are committed to protecting your privacy. Where feasible, we will anonymize or aggregate User Data, including payment-related data received from third-party Payment Processors, before using it for AI training to ensure it cannot be linked to you or your customers. Non-anonymized data will only be used with your explicit consent or as permitted by applicable law. Payment card data or other sensitive payment information is controlled by the Payment Processor and is subject to their privacy policy. User Rights. You have the right to: (i) access, correct, or delete your User Data; (ii) opt out of having your User Data, including payment-related data, used for AI training; and (iii) request information about how your data is processed. To exercise these rights, contact us at privacy@getspeedpoint.com. If you are located in a jurisdiction with specific data protection laws (e.g., GDPR, CCPA), you may have additional rights as outlined in our Privacy Policy. Third-Party Sharing. Speedpoint does not sell your User Data. We may share anonymized or aggregated data, including payment-related data, with third parties for AI development or research purposes, but only in a manner that does not identify you or your customers. Any third-party processors, including Payment Processors, are bound by strict confidentiality and data protection obligations. Compliance with Laws. Speedpoint processes User Data in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations. For more information, please review our Privacy Policy.
7. TERM & TERMINATION
7.1 Term. These Terms are effective from the date you first accept them until terminated in accordance with this Section.
7.2 Termination by User. You may terminate your subscription at any time by providing notice by contacting our support team. Termination will be effective at the end of your current billing cycle. No refunds will be provided for any unused portion of the subscription, regardless of the billing cycle, unless otherwise required by applicable law or agreed in writing by Speedpoint.
7.3 Termination by Speedpoint. Speedpoint may suspend or terminate your account or access to the Services if you breach these Terms, fail to pay fees when due, or engage in conduct that, in our sole discretion, could harm Speedpoint, other Users, or third parties. We will provide notice of such termination unless prohibited by law.
7.4 Effect of Termination. Upon termination, you must cease all use of the Services. Any outstanding fees and charges for the current billing cycle (monthly, quarterly, or annually) will remain due and payable. You also remain responsible for any amounts owed to Speedpoint or third parties arising from your use of the Services prior to or following termination, including without limitation unpaid vendor invoices, transaction or processing fees, chargebacks, refunds, or any other applicable fees that may be incurred or assessed after termination. We may, in our discretion, provide you with access to your User Data for a limited period after termination, subject to additional fees. Notwithstanding the foregoing, Speedpoint may retain anonymized or aggregated User Data used for AI training or other purposes, provided such data cannot be linked to you or your customers, as described in Section 6.3 and our Privacy Policy.
8. INTELLECTUAL PROPERTY
8.1 Speedpoint IP. The Services and all related intellectual property, including software code, branding, logos, and documentation, are owned by Speedpoint or its licensors. Except as expressly stated herein, nothing in these Terms grants you any license or rights to Speedpoint’s intellectual property.
8.2 User Feedback. If you provide suggestions, enhancement requests, or feedback (“Feedback”), you grant Speedpoint a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that Feedback into our Services without any obligation to compensate you.
9. CONFIDENTIALITY
9.1 Confidential Information. “Confidential Information” means any non-public, proprietary, or sensitive information disclosed by one party to the other, including User Data submitted to the Services, but excluding payment card data or other sensitive payment information controlled by third-party Payment Processors. Both parties agree to protect each other’s Confidential Information with the same standard of care they use to protect their own Confidential Information, but in no event less than a reasonable standard of care. Speedpoint may use Confidential Information, including User Data, for AI training as described in Section 6.3, provided such use complies with applicable data protection laws and our Privacy Policy.
9.2 Exceptions. Confidential Information does not include information that is (i) publicly available without breach of these Terms, (ii) already known to the receiving party at the time of disclosure, (iii) independently developed by the receiving party, or (iv) obtained lawfully from a third party without confidentiality obligations.
10. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SPEEDPOINT DOES NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM DEFECTS, VIRUSES, OR OTHER HARMFUL COMPONENTS.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SPEEDPOINT OR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. SPEEDPOINT’S AGGREGATE LIABILITY FOR ANY CLAIM UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPEEDPOINT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Speedpoint, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Services; (ii) your breach of these Terms; (iii) your negligence or misconduct; or (iv) your violation of any law or rights of any third party.
13. GOVERNING LAW & DISPUTE RESOLUTION
13.1 Governing Law. These Terms and any dispute arising out of or relating to them or the Services shall be governed by the laws of the State of North Carolina, without regard to its conflict of laws principles.
13.2 Dispute Resolution. Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, North Carolina, and the arbitrator’s decision shall be final and binding. Each party shall bear its own costs and fees, except as may be provided in the arbitrator’s award.
13.3 Class Action Waiver. You agree that any disputes will be resolved on an individual basis. You waive any right to participate in a class, consolidated, or representative action against Speedpoint.
14. CHANGES TO THESE TERMS
We may modify these Terms at any time. If we make material changes, we will provide notice (e.g., by email, by posting on our website, or within the platform). Your continued use of the Services after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription.
15. GENERAL PROVISIONS
15.1 Assignment. You may not assign or transfer these Terms or your rights or obligations hereunder without Speedpoint’s prior written consent. Speedpoint may freely assign or transfer these Terms.
15.2 Entire Agreement. These Terms, together with the Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and Speedpoint and supersede all prior or contemporaneous agreements.
15.3 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
15.4 No Waiver. Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.
15.5 Notices. Any notices or other communications under these Terms will be in writing and given by email or through the Services interface. Notices will be effective when delivered.
15.6 Force Majeure. Speedpoint shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, internet or telecommunications failures, power outages, labor disputes, strikes, war, terrorism, civil unrest, governmental actions, or failures of third-party hosting or service providers. Performance shall be suspended for the period such circumstances persist, and Speedpoint shall use reasonable efforts to mitigate the impact of such events.
16. CONTACT US
If you have any questions or concerns about these Terms or the Services, please contact us at: Speedpoint Legal Department, 813 Swift Wind Place, Wilmington, NC 28405 legal@getspeedpoint.com
By accessing or using the Services, you acknowledge that you have read, understand, and agree to these Terms of Service.