Last Updated: December 1, 2024
Speedpoint LLC (“Speedpoint,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, and safeguard information from individuals and businesses (“Users,” “you,” or “your”) who access or use our Speedpoint ERP shop management software and related services (the “Services”), including our website, browser-based platform, mobile applications (Android and iOS), integrated payment processing, and integrated marketplace (“Marketplace”).
By accessing or using our Services, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use our Services.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly to Us:
- Account Registration: When you create an account, we collect information such as your name, business name, email address, phone number, mailing address, and other details necessary to manage your profile.
- Payment and Financial Data: If you use our integrated payment platform, we may collect payment card information, bank account details, billing addresses, and transaction records. Payment information may be processed by third-party payment processors in compliance with applicable laws.
- Customer and Vendor Data: When you use the Services to manage projects, inventory, or orders, or to process customer payments, you may upload or enter personal information related to your customers, suppliers, or third-party vendors. This may include names, contact details, transaction records, and other data needed to facilitate your business operations.
- Support and Communications: If you contact us for support or provide feedback, we may collect your name, contact information, and the content of your communications.
1.2 Information Collected Automatically:
- Usage Data: We may collect information about how you use and interact with the Services, such as pages viewed, features used, access times, and other usage metrics.
- Device Information: We may collect device information such as IP addresses, browser type, operating system, device identifiers, mobile network information, and other technical details.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to improve your experience, remember your preferences, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings, but disabling cookies may affect certain functionalities of the Services.
1.3 Information from Third Parties:
We may receive information about you from third-party service providers, payment processors, credit bureaus, marketing partners, or publicly available sources to help us verify your identity, prevent fraud, or improve the Services.
1.4 Information About Products and Trends:
We may collect and analyze data regarding the products you purchase or sell through our Marketplace. This data can include product identifiers, purchase quantities, quality metrics, return rates, pricing details, and other transactional or performance-related information. We may use this data to identify trends, evaluate product quality, and generate industry insights.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for various legitimate business purposes, including:
- To Provide and Improve the Services: To operate, maintain, and enhance the functionality, security, and usability of our platform, mobile apps, and integrated services.
- To Facilitate Transactions: To process payments, fulfill orders in the Marketplace, manage subscriptions, track invoices, and assist with financial reconciliation.
- To Communicate with You: To send administrative information, respond to inquiries, provide customer support, and deliver updates, security alerts, and relevant notifications.
- To Personalize Your Experience: To tailor content, recommendations, and features to your preferences, usage patterns, and account settings.
- To Analyze and Improve: To monitor and analyze trends, usage, and activities in connection with the Services, helping us improve performance, develop new features, and enhance user satisfaction.
- To Generate Insights and Industry Data: We may aggregate and anonymize information collected through the Marketplace—including purchase history, quality metrics, and performance data—to produce market insights, product reports, and statistical analyses.
- To Enforce Our Terms and Policies: To investigate and prevent fraud, unauthorized access, security incidents, or other illegal activities, and to ensure compliance with our Terms of Service and legal obligations.
- For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests; to protect the rights, property, and safety of Speedpoint, our Users, or others.
3. HOW WE SHARE YOUR INFORMATION
We may share your information as follows:
- With Service Providers: We engage trusted third-party service providers to perform functions and services on our behalf, such as payment processing, data hosting, analytics, marketing, and customer support. These service providers are required to protect your information and use it only for the purposes we specify.
- With Vendors in the Marketplace: If you make purchases through the Marketplace, relevant transaction information (e.g., your name, shipping address, and purchase details) may be shared with the corresponding Vendor to fulfill your order and provide associated services.
- With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.
- Business Transactions: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or other corporate event, your information may be transferred to a successor or affiliate as part of that transaction.
- Aggregated and Anonymized Data: We may aggregate and anonymize data related to product trends, product quality, usage metrics, and other analytics. This aggregated data does not identify you personally or your business and may be sold or licensed to third parties, such as manufacturers, industry organizations, or market research firms.
- Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal request. We may also share information when we believe doing so is necessary to protect our rights, property, or safety, or that of our employees, Users, or the public.
4. DATA SECURITY
We employ reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to ensure the integrity and security of our systems, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. The criteria we use to determine retention periods include the nature of the data, the reason it was collected, and any applicable legal requirements.
6. YOUR CHOICES AND RIGHTS
- Access and Update: You can review, update, or correct the personal information associated with your account by logging into your account settings or contacting us at the contact information provided below.
- Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe link in our emails or adjusting your communication preferences. However, we may still send non-promotional communications related to your account or transactions.
- Cookies and Tracking: You can manage cookies and similar technologies through your browser settings. Disabling these technologies may limit the functionality of our Services.
- Opting Out of Data Aggregation (If Applicable): Because the data we sell is aggregated and anonymized, it typically does not contain personally identifiable information. However, if you have concerns regarding how your organization’s data may be included in aggregated data sets, please contact us at legal@getspeedpoint.com and we will review your request in good faith.
7. CHILDREN’S PRIVACY
Our Services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If you become aware that a child under 13 has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
8. THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services that are not owned or controlled by Speedpoint. This Policy does not apply to the practices of such third parties. We encourage you to review their privacy policies before providing any personal information.
9. CHANGES TO THIS PRIVACY POLICY
We may modify this Policy from time to time. If we make material changes, we will provide notice (e.g., by email, by posting a notice on our website, or within the Services). Your continued use of the Services after the effective date of the updated Policy constitutes your acceptance of the changes.
10. CONTACT US
If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:
Speedpoint LLC
Legal Department
6779 Gordon Road
Wilmington, NC 28411
By using the Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.